FAQs

FAQs (Frequently Asked Questions):

  1. Do you offer same-day delivery?

    • Yes, we offer same-day delivery for orders placed before 4:00 PM. Orders placed after this time will be delivered on the next business day.

  2. Is delivery free?

    • Yes, we provide free delivery on all orders.

  3. What should I do if I entered the wrong address?

    • If you have entered the wrong address, please contact us immediately at info@progoodiesmalta.com or call us at +356 79504843. We will assist you in updating the address to ensure successful delivery.

  4. What is your refund policy?

    • We accept refunds only for items that are still sealed and unused. Please refer to our Refund Policy for more details.

  5. What warranty do you offer on electronics products?

    • We offer a 2-year warranty on all electronics products. For other non-electronics products, the warranty may range from 6 months to 1 year.

  6. How soon can I expect a response from customer service?

    • We strive to provide prompt customer service and aim to reply as soon as possible. We value our customers and prioritize their needs.

  7. Will I receive proof of delivery and payment?

    • Yes, when we deliver your order, we will provide a paper for you to sign, serving as proof of delivery and payment.

  8. Can I receive my invoice and receipt via email?

    • Yes, we can send your invoice and receipt via email upon request.

  9. Should I sign up with your website to access deals and offers?

    • Yes, we highly recommend signing up with our website to stay updated and not miss out on our great deals and offers.

If you have any additional questions or need further assistance, please feel free to contact us through email at info@progoodiesmalta.com or call us at +356 79504843. We are here to help!

Note: The information provided in these FAQs is subject to change. For the most up-to-date information, please refer to our website or contact our customer service team.