Refund Policy

At ProGoodies, we strive to ensure your satisfaction with every purchase. We have implemented the following refund policy to address your concerns:

1. Eligibility for Refund:

   • We accept refunds only for items that are still sealed in their original packaging.
   • Refund requests must be made within 14 days of the cooling-down period, starting from the date of the order.

2. Return Process:

   • To initiate a refund, please contact our customer support team within the specified time frame.
   • You will be provided with instructions on how to return the item safely.
   • The item must be returned in its original, sealed condition, including all accessories and accompanying materials.

3. Refund Assessment:

   • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
   • If the item passes the inspection, a refund will be issued through the original payment method used for the purchase.
   • Please note that any Delivery charges incurred for the return will be the customer's responsibility.

4. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to opened products, perishable goods, and personalized items.
   • We reserve the right to determine the eligibility of a refund based on the condition of the returned item.

5. Processing Time:

   • The refund process may take several business days after the returned item is received and inspected.
   • Once the refund is processed, you will be notified via email.

Please note that this refund policy applies only to items purchased directly from ProGoodies. If you have any questions or concerns regarding our refund policy, please reach out to our customer support team for assistance.

ProGoodies reserves the right to update or modify this refund policy at any time. Any changes will be communicated through our website or directly to customers as deemed necessary.

Thank you for your understanding and cooperation.

ProGoodies Team